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Personal Online Banking Agreement

Introduction: This Personal Online Banking Agreement and Disclosure governs your use of Online Banking. Throughout this website the Agreement and Disclosure will be referred to as “Agreement”. By using Online Banking, you agree to all of the terms of this Agreement. Please read it carefully and keep a copy for your records. Online Banking consists of a series of components that make up a complete online website that provides a full array of financial services to our customers.

Fees:
There is no charge for Basic Personal Online Banking.


Definitions: You or Your- The person(s) subscribing to or using Online Banking. We, Us, or Our- Refers to Park Cities InterBank and any agent, independent contractor, designee, or assignee Park Cities InterBank may involve in the providing of Online Banking. Business Day - Any calendar day other than Saturday, Sunday, or any holidays as established by The Federal Reserve Bank.

Virus Protection: Park Cities InterBank is not responsible for any electronic viruses that you may encounter. We encourage each customer to routinely scan their computer system using a reliable virus product to detect and remove any viruses. Undetected or unrepaired viruses may corrupt and destroy applications, files and even your hard drive. Additionally, you may unintentionally transmit the virus to other computers.
Log-On and Security: In order to ensure the security of your accounts, we will end your online session if we have detected no activity after 10 minutes. This is to protect you in case you leave the computer unattended while you are logged on. Simply re-enter your password and your session will be re-established. Because your password is used to access your account, you should treat it as you would any other sensitive personal data. You should carefully select a password that is hard to guess. (We suggest that you stay away from names, dates, and any other information that may easily be guessed). Keep your password safe. Memorize your password and keep it confidential. Change your password frequently. This can be changed during any Online Banking session.

Balance Inquiries and Transfers: You may use Online Banking to check the balance of your accounts and to transfer funds among enrolled accounts. According to Federal Regulations, you may not make more than six (6) pre-authorized or automatic transfers from your Money Market or Savings account during a given statement cycle. There are no limits to the number of transfers from your checking accounts. Shown balances of your accounts may include deposits subject to verification by us. The balance may also differ from your records due to deposits in progress, outstanding checks or other withdrawals, payments or charges. A transfer request may not result in immediate availability because of the time required to process the request. If you have further questions contact us at 214-370-4500. The transfer cut off time is at 5:00 PM CST.

Stop Payments: You can make stop payment requests through the system until 5:00 PM CST. These requests will be honored for six (6) months from the date you initiate the request. You may extend this time by requesting another order at the time it expires. We must have reasonable and sufficient time to honor your request. You understand and agree that, unless your request is complete and accurate, we may not be able to honor your request, or stop payment on the item. You are also responsible for verifying if the check has already been paid. The system allows current and previous statements only, anything before this period is your sole responsibility. You agree to hold us harmless from and against any claim arising in connection with our refusal to pay such item. The appropriate fee will be assessed for each request.

Bill Pay: It is easy to pay bills online. Simply set up your payees and enter the necessary information to schedule a payment. The funds will be debited from your account on the same business day it is submitted to us as long as your account has sufficient funds to cover your payments and the payment is submitted by 5:00 CST. We will issue and mail a check to the appropriate payees the following business day. The bank may refuse to process a bill pay item due to insufficient funds or for any reasonable cause. Payments must be scheduled at least 7-10 business days in advance of the payment due date. Bill Pay is not offered with business, commercial, Money Market or Savings accounts.

Notice of Your Rights and Liabilities: Notify us immediately if your password has been lost or stolen. Failure to notify us immediately could result in the loss of all money accessible by the password. If we are notified within two (2) business days after you discover the password has been lost or stolen, you can lose no more than $50.00 if someone used it without your permission. If you do not notify us within two (2) business days, and we prove we could have prevented someone from using the password without your permission, you could lose as much as $500.00. If your statement shows unauthorized transfers, notify us within sixty (60) days after the statement is mailed to you or viewed on your computer. After sixty (60) days, if we can prove that we could have stopped someone from taking money if we had been informed, lost funds might not be recovered.

Error and Questions: In cases of errors or questions concerning transactions completed with Online Banking, do one of the following as soon as possible:

  • Telephone Park Cities InterBank at (214) 370-4500; or
  • Write to Park Cities InterBank at 5307 E. Mockingbird, Suite 200, Dallas, TX. 75206; or
  • Email an inquiry to us at customerservice@parkcitiesbank.com

We must hear from you within sixty (60) days after you receive the first statement or notification in which the error or problem appeared. Please include your name as it appears on your account, and a brief description of the problem. We will tell you the results of our investigation within ten (10) business days after we hear from you. If we need more time, it may take up to forty-five (45) business days to investigate. If we choose to take up to 45 business days, we will give a provisional credit to your account within ten (10) business days. If we decide there has been no error, we will furnish you a written explanation within three (3) business days after the investigation is complete.
Disclosure of Account Information to Third Parties: Information to third parties about your account(s) or the transaction(s) you make will only be disclosed if at least one of the following applies:

  • It is necessary to complete the transaction;
  • To verify the existence and condition of your account to a third party such as a credit bureau or merchant;
  • To comply with a government agency or court order;
  • If permission is given to us by you, which we may require in writing;
  • To collect information for internal use, the use of our service providers, and other servicing agents and contractors concerning our electronic funds transfer service;
  • It involves a claim by or against us concerning a deposit to or withdrawal from your account;
  • Where otherwise required or permitted under state or federal laws and/or regulations.

No Signature Requirements: When any payment or other online service generates instructions or items to be charged to your account, you agree that we may act on such instructions, debit the designated account, or the account on which the item is drawn without requiring your signature on the item and without any notice to you.

Termination: You may terminate the use of Online Banking at any time by contacting Park Cities InterBank in writing either by fax at (214) 370-4519, in person at 5307 E. Mockingbird, Suite 200, Dallas, TX 75206, or by mail to the same address listed previously. If the account is closed or restricted for any reason, Online Banking accessibility will automatically terminate. We may terminate your use of Online Banking at any time.
Governing Law: This Agreement shall be governed by and construed in accordance with the laws of the State of Texas.
Assignment: You may not assign this Agreement to any other party. We may assign or delegate, in part or whole, to any third party.
Amendments: Terms and conditions of this Agreement may be amended in whole or at any time within 30 days written notification to the change taking effect. If you do not agree with the change(s), you must notify us in writing prior to the effective date to cancel your access. Amendments or changes to terms and conditions may be made without prior notice if it does not result in higher fees, more restrictive service use, or increased liability to you.

Entire Agreement: This Agreement supplements any other agreements or disclosures related to your account(s), including the Deposit Account Agreement and Disclosure. If there is a conflict between this Agreement and any others, or any statements made by employees or agent, this Agreement shall supersede.
 


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